bte999 Privacy Policy

Section 1

Information We Collect

When you interact with bte999, we collect personal data in the following categories:

• Registration Data: Full legal name, date of birth, gender, residential address in Bangladesh, email address, and mobile phone number provided when you create your account.
• Identity Verification Data: Copies of government-issued identification documents (e.g., National ID card, passport, driving licence) and proof of address submitted during the Know Your Customer (KYC) process.
• Financial Data: Payment method details including bKash wallet numbers, Nagad account references, Rocket account references, Upay account information, bank account details, and Visa or Mastercard card numbers (stored in masked or tokenised form only — we do not store full card numbers on our servers).
• Transaction Data: Records of all deposits, withdrawals, bonus claims, bet placements, game sessions, and account balance changes, including timestamps in Bangladesh Standard Time (UTC+6).
• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and session duration collected automatically when you access the platform.
• Communications Data: Records of correspondence between you and bte999 support, including emails sent to [email protected], live chat transcripts, and support ticket histories.
• Preference Data: Game preferences, favourite categories (cricket betting, slots, live casino, crash games), language settings, and marketing consent status.

We do not intentionally collect special-category personal data such as health information, religious beliefs, or political opinions. If you voluntarily share such information in correspondence with our support team, it will be treated with the highest level of confidentiality and used only to resolve your specific query.

Section 2

How We Use Your Information

bte999 processes your personal data for the following specific purposes:

• Account Management: Creating, maintaining, and securing your player account, including verifying your identity and age (21+ requirement) at registration and on an ongoing basis.
• Payment Processing: Facilitating deposits and withdrawals through your selected payment method, reconciling transactions, and investigating payment disputes or failed transactions.
• Customer Support: Responding to your queries, resolving complaints, and providing assistance related to your account, games, bonuses, or technical issues.
• Legal Compliance: Meeting our obligations under applicable anti-money laundering (AML) requirements, including screening transactions, retaining financial records, and responding to lawful requests from regulatory or law enforcement authorities.
• Responsible Gaming: Monitoring account activity for signs of problem gambling behaviour, enforcing self-exclusion requests, applying deposit limits or cooling-off periods you have requested, and complying with age verification obligations.
• Platform Security: Detecting and preventing fraud, multi-accounting, bonus abuse, collusion, and other prohibited conduct listed in our Terms & Conditions.
• Service Improvement: Analysing aggregated, anonymised usage data to improve our platform's performance, game selection, and user experience — including cricket betting markets popular among Bangladesh players.
• Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates by email or SMS — only where you have provided explicit consent to receive such communications. You may withdraw consent at any time.

bte999 does not use automated decision-making or profiling that produces legal or similarly significant effects on your account without human review. Any automated fraud or AML flags are reviewed by a human compliance officer before action is taken on your account.

Section 3

Legal Basis for Processing

bte999 processes your personal data under one or more of the following legal bases:

• Contractual Necessity: Processing required to perform our obligations under the player account agreement, including account creation, payment processing, and customer support.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering rules, age verification requirements, and lawful authority requests.
• Legitimate Interests: Processing necessary for our legitimate interests in operating a safe, secure, and commercially viable gaming platform — including fraud prevention, security monitoring, and platform improvement — provided those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — used primarily for marketing communications. You may withdraw this consent at any time without affecting other processing.

Section 4

Data Sharing & Third Parties

bte999 does not sell your personal data. We share personal data only in the following limited circumstances, and always under appropriate data-protection safeguards:

• Payment Service Providers: We share necessary transaction data with bKash, Nagad, Rocket, Upay, and card processing partners solely for the purpose of executing your financial transactions. These providers are bound by their own regulatory obligations and data security standards.
• Identity Verification Services: We may use third-party KYC verification providers to validate identity documents. These providers process your data under strict confidentiality agreements and are not permitted to use it for any independent purpose.
• Game Technology Providers: Game studios and software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session identifiers and game transaction data for the purpose of delivering and certifying game outcomes. These providers do not receive your full personal profile.
• Legal & Regulatory Authorities: We will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law, a court order, or a lawful regulatory request. Where permitted, we will notify you of any such disclosure.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of our assets, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.

All third-party data processors engaged by bte999 are required to maintain appropriate technical and organisational security measures and to process personal data only on our documented instructions.

Section 5

Data Retention

bte999 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account Data: Retained for the full duration of your active account relationship with bte999, plus a minimum of five (5) years following account closure to meet anti-money laundering record-keeping obligations.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction in accordance with financial record-keeping requirements.
• Identity Verification Documents: Retained for a minimum of five (5) years following account closure or the completion of the verification process, whichever is later.
• Support Correspondence: Retained for up to three (3) years following the resolution of the support interaction, unless the matter is subject to ongoing legal or compliance review.
• Marketing Consent Records: Retained for the duration of your account relationship, plus two (2) years, to evidence consent and manage opt-out requests.

When personal data is no longer required and no legal obligation requires its continued retention, bte999 will securely delete or anonymise it in a manner that prevents reconstruction of the original data.

Section 6

Cookies & Tracking Technologies

bte999 uses cookies and similar browser-based technologies to ensure the platform functions correctly and to improve your experience. The categories of cookies we use are as follows:

• Essential Cookies: Required for the platform to function. These include session management cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without affecting platform functionality.
• Functional Cookies: Used to remember your preferences such as language settings, game category, and display options across sessions. These can be disabled through your browser settings, though doing so may affect your experience.
• Analytics Cookies: We may use anonymised, aggregated analytics data to understand how players navigate the platform, which game categories are most popular, and where technical issues occur. This data does not identify individual players.

bte999 does not use third-party advertising cookies or tracking pixels that profile your behaviour across other websites for commercial advertising purposes. You can manage, restrict, or delete cookies through your browser's settings. Most modern browsers — including Chrome, Firefox, Safari, and Samsung Internet on Android — provide cookie management controls in the Privacy or Security section of their settings.

Section 7

Data Security

bte999 implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data we hold. These include:

• TLS 1.2 or higher encryption for all data transmitted between your device and our servers.
• Encryption at rest for sensitive stored data, including payment method details and identity document copies.
• Role-based access controls limiting access to personal data to employees and contractors who require it for their specific function.
• Audit logging of access to sensitive data records for security monitoring and incident investigation purposes.
• Regular security assessments and vulnerability scanning of platform infrastructure.
• Staff training on data protection obligations and secure data handling practices.

While bte999 takes data security seriously and implements strong safeguards, no internet-based system can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights, bte999 will notify affected players without undue delay and take immediate steps to contain and remediate the breach.

Section 8

Your Privacy Rights

As a bte999 player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with your registered email address and a clear description of your request. We will respond within ten (10) business days.

Section 9

Children & Minors

bte999 is strictly an adult gaming platform. Access to any part of the bte999 service is prohibited for individuals under the age of 21. We do not knowingly collect personal data from anyone under 21 years of age. If we become aware that a registered account is held by a person under 21, we will immediately suspend the account, void any transactions, and permanently delete the associated personal data.

If you are a parent or guardian and believe your child has created an account on bte999 without your knowledge, please contact us immediately at [email protected]. We will investigate and take appropriate action promptly.

Section 10

Marketing Communications

bte999 may send you promotional emails and SMS messages about new games, bonuses, seasonal offers (such as Eid promotions, Pohela Boishakh specials, or BPL cricket betting offers), and platform updates — but only where you have provided your explicit consent to receive such communications during or after registration.

You can opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email you receive from bte999.
• Replying "STOP" to any promotional SMS sent by bte999.
• Contacting our support team at [email protected] with a written opt-out request.

Please note that opting out of marketing communications does not affect transactional messages such as deposit confirmations, withdrawal notifications, account security alerts, or support responses — these are necessary for operating your account and cannot be disabled.

Section 11

Changes to This Privacy Policy

bte999 may update this Privacy Policy from time to time to reflect changes in our data practices, operational requirements, or applicable law. When we make material changes, we will notify registered players by email or through a prominent notice on the platform upon login, at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this document indicates when the most recent revision was made. Your continued use of the bte999 platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy. If you do not agree to the revised policy, you should cease using the platform and contact us to arrange account closure.

Section 12

Contact & Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how bte999 handles your personal information, please contact our support team:

• Email: [email protected] (plain text — not a clickable link)
• Response Time: We aim to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response within 10 business days (Bangladesh Standard Time, UTC+6).
• Postal Correspondence: For written privacy requests, please indicate "Privacy Enquiry" in the subject line of your email to ensure it is directed to the appropriate team member promptly.

bte999 is committed to resolving all privacy concerns fairly and transparently. If you are not satisfied with our response to your enquiry, you retain the right to escalate the matter through appropriate legal channels available in your jurisdiction.